What are the return policies?
All our pieces are handmade, so they may have slight variations that make them unique. Therefore, all sales are final and we do not offer exchanges or returns unless your piece arrives with a problem or is not what you ordered. In that case, you can contact us within the first 48 hours with photos and your order details, and we will gladly review your case.
Which shipping companies do they use?
We carefully select our logistics partners to offer a safe and reliable shipping experience.
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Mexico: DHL
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Monterrey: Local courier service
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United States: DHL or FedEx
All orders include a tracking number, which you will receive by email once your order has been shipped.
How much does shipping cost?
Shipping options in Mexico:
- Monterrey and Metropolitan Area
La Mensajería – 1-3 business days $99.00 MXN
- Rest of the Mexican Republic
DHL - 1-4 business days $179.00 MXN
Shipping options in the United States:
- International Economy Shipping
FedEx or DHL - 4-7 business days $480.00 MXN / $28 USD approximately
- International Express Shipping
FedEx or DHL - 1-4 business days $600.00 MXN / $35 USD approximately
When will I receive my order?
It takes us 2 business days to process all orders (except for custom orders, which take 1 week) + the shipping time you choose.
Shipping options in Mexico:
- Monterrey and Metropolitan Area
La Mensajería – 1-3 business days
- Rest of the Mexican Republic
DHL - 1-4 business days
Shipping options in the United States:
- International Economy Shipping
FedEx or DHL - 4-7 business days $480.00 MXN / $28 USD approximately
- International Express Shipping
FedEx or DHL - 1-4 business days $600.00 MXN / $35 USD approximately
Can I cancel my purchase?
Once your order has been processed, we cannot make cancellations.
My order hasn't arrived, what should I do?
If your package hasn't arrived within the estimated time, please contact the shipping company directly. In case your package is lost, the customer and Joliesse Collective must complete the lost package claim process with the shipping company.
Where are the products manufactured?
Everything is designed and manufactured in Mexico.
What size am I?
Read about the sizes here .
What materials do they use?
Read about our materials here .
What are the precautions?
Read about the care here .
Do they have a physical store?
No, our store is online only.
